Information we collect
When you request a quote, we collect the contact details you provide: your name, phone number, email address, collection address, postcode, customer type, waste type, job description, preferred collection date, and best contact time. The enquiry form does not accept file or photograph uploads.
Photographs
The website does not collect photographs. You cannot attach or upload images to an enquiry. If photographs would help us quote a job, you can choose to send them directly to us after we contact you — for example by WhatsApp or email — and those are handled in that conversation rather than collected by this website.
Contact details
The contact details you provide are used solely to respond to your enquiry and arrange the requested collection service. We do not display your contact details publicly.
Purpose of processing
We process your information to assess your enquiry, prepare a quotation, arrange a suitable collection time, and deliver the requested waste removal service.
Storage and access
Enquiry information is stored on the Base44 platform. Access is restricted to authorised administrators.
Retention
Enquiry records are retained for a reasonable period to fulfil the enquiry and for legitimate business record-keeping. The specific retention period is awaiting confirmed business information. Customers may request earlier deletion of their data at any time.
Access and correction
You may request access to the information we hold about you and request corrections where it is inaccurate. Contact us using the phone or WhatsApp details shown on this website.
Deletion and contact requests
You may request deletion of your enquiry data. To make a deletion request, contact us using the phone or WhatsApp details shown on this website. We will respond to your request within a reasonable timeframe.
Third-party infrastructure
This website is hosted on the Base44 platform, and enquiry data is stored on Base44-managed servers. When you submit an enquiry, a transactional email provider is used to send you an acknowledgement and to notify us of your enquiry; your details are processed by that provider only for that purpose. No data is shared with advertising networks.
Data controller
The data controller for enquiry information is [LEGAL ENTITY TO BE CONFIRMED], trading as You're Dumped. Data protection requests can be made using the phone or WhatsApp details shown on this website. The confirmed legal entity name will be shown here once available.